Terms & Conditions

Making A Purchase
Browse the product offering of the items you wish to purchase and fill your cart for checkout. At that time you will be asked for some information we need to complete the order. For any non priced or special built products, submit your request through the site and your questions will be responded to promptly.

Payment
We accept PayPal as the payment tool, you can use your Visa, Mastercard, American Express, and Discover on PayPal System.
In addition, we also accept Bank Transfers.
If customers need customized products, or bulk purchases, please contact us, we provide a formal Quotation and our bank collection account.

Credit Card Security
TaorLab do not directly obtain any of your credit card information.
Payment is completed by jumping to the PayPal pages.
And your information during transmission by using Secure Socket Software (SSL), which encrypts information you input at 128 bit.

Delivery Schedule
Items shipped from stock will normally ship in 1-3 business days.
For products that need to be customized, each delivery cycle is different, we will notify you of the specific delivery date after confirming your demand and quantity.
For products that are on back order, we will contact you with an estimated lead time. Our shipping dates are based on information we receive from our vendors.

Orders can only be cancelled with the written permission of the Seller and only if the customer pays Seller, upon cancellation, any charges for work performed or commitments entered into with respect to that order up to the date of cancellation.

Hours of Operation
Our Hours of Operation are Monday – Friday: 8:30 AM – 5:30 PM (UTC/GMT +8 ) Any orders received after this time will not be processed until the next business day.

Return Policy
If you find that you have to return a product to TaorLab.
Before returning the goods, the customer needs to communicate with us by email to confirm the return reason, return details, whether to repair or refund, and then send the products to us.
This identifies the terms and conditions of that return which may include a restocking charge. Material returned without authorization will be returned at the expense of the customer. TaorLab. reserves the right to inspect and assess the return before any credit is given.

Warranty
Merchandise sold by TaorLab. carries the manufacture’s guarantee. Manufacturer and distributor assume no liability for injury, loss or damage arising out of the use of ,or inability to use the product. The user is responsible for determining the suitability of the product for the intended use. Repair work performed by TaorLab.is guaranteed for a period of 90 days from date of shipment.

Privacy Policy
TaorLab. does not disclose buyers’ information to third parties.
Click HERE to see our Privacy Policy

Taxes
Prices quoted do not include (and the customer shall pay) all taxes and fees of any kind that may be levied or imposed on either party by federal, state, municipal, or other government authorities in connection with the sale, service, repair or delivery of the equipment by TaorLab. including, but not limited to, Customs duty, sales, use, excise or similar taxes, with the exception of TaorLab.’s income tax obligations arising out of the sale of the equipment or repair services by TaorLab.

International orders
We are a global laboratory equipment supplier, and all products are shipped from China.
We will select the corresponding power supply (voltage/plug type) according to the country where the customer is located.